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Purebred Breeders LLC Complaint - Purebred Breeders is Pure Evil!
Purebred Breeders LLC Complaint

Purebred Breeders LLC Complaint

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Purebred Breeders is Pure Evil!


I bought a 3 month old female Chihuahua from Purebred Breeders 2 1/2 years ago and she was very sick the day I got her. I was looking for a purebred Chihuahua puppy in PA so I found this website http://chihuahua.pennsylvaniapuppiesforsale.com/?awkw=chihuahua%20puppies%20for%20sale%20in%20PA&awca=PAB&gclid=COqH5eSb-qwCFUOo4AodeAvzSQ (which I later found was a deceiving network of websites that brings you to the same page). I fell in love with a black/tan Chi from Texas, who was from champion bloodlines and AKC registered, so I signed a "Lifetime Guarantee" (which led me to believe I would be getting a healthy puppy) and paid almost $2,000 for her. I never spoke to or emailed the breeder and I never saw pictures of my puppy’s parents (red flag). My puppy flew Continental Airlines and she was coughing alot as soon as me and my husband picked her up from the airport (which was on a Saturday). The next day she refused food and water, became very lethargic, and continued to cough. Monday I took her to the vet and they examined her and she had a fever, they took an x-ray which showed her lungs were filled with pneumonia, and they basically told me she would die.

I called Purebred Breeders and they were rude and unprofessional about the whole thing (including the manager Deborah). They didn’t show any compassion and never called or emailed to check to see how my puppy was doing. Deborah told me my vet was lying just to get money from me and that my puppy just had a cold, so I got a second opinion and the 2nd vet said the same thing as the 1st one. I emailed Purebred Breeders a picture of her x-ray and both vet reports. Deborah said she knew how to read x-rays, and I didn’t, and both vets were lying. They gave me the run around every time I called and ignored most of my emails. When I asked for the breeder’s info so I could contact them they refused to give it to me. They had the breeder’s back but not their customer who paid them $2,000 (I thought the customer was always right).

They weren't willing to reimburse me for my vet expenses, so I threatened them with a lawyer then Deborah suddenly had a change of heart. She called my house at 9:30 pm and said my puppy did have pneumonia, and she heard my puppy coughing alot while we were on the phone. They offered me $200 if I signed another contract or I wouldn’t get anything, so I just signed it and got the money.

Me and my husband had to give our 1- 2 lb puppy food and water by syringe every 3 hours plus Pedialyte to keep her alive. She was on an antibiotic, 2 other medications, and went to the vet every 2-3 weeks until she got better. We spent about $1,000 to treat her pneumonia over a period of 4 months. This whole ordeal was one of the hardest times of my life. I went through depression from dealing with a sick puppy and this greedy, uncompassionate company. It took them over a year to mail me her registration papers (after more phone calls and emails) but it turns out she really was AKC registered and from champion bloodlines. Thank God my Chihuahua fully recovered and is a happy, healthy, spoiled, 7 lb ball of energy. I made a huge mistake ordering a puppy online! I'm glad that nightmare is over!


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Comments


MissVicky says: (7 years ago)
 0
We finally received our check in the mail today for full reimbursement of our vet bills. We bought our Chihuahua 2 1/2 years ago but better late than never! Keryn Rod, the director of customer relations, and Jenna, the customer relations and breeder compliance supervisor, were very helpful. It took a month of emails and phone calls to them but we're happy this issue has finally been resolved. I hope PBB will make the health and welfare of their puppies their #1 priority.



MissVicky says: (7 years ago)
 0
We finally received our check in the mail today for full reimbursement of our vet bills. We bought our Chihuahua 2 1/2 years ago but better late than never! Keryn Rod, the director of customer relations, and Jenna, the customer relations and breeder compliance supervisor, were very helpful. It took a month of emails and phone calls to them but we're happy this issue has finally been resolved. I hope PBB will make the health and welfare of their puppies their #1 priority.




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